General
Hosting
Email
Payment
General
Who
can apply 00HK's services?
Everyone can apply
00HK' s services.
What
is data transfer?
Data Transfer is the total size of file transferred
and generated from ftp upload, download and browsing
web pages from your account.
Where
are the servers located? And how is the bandwidth
of the datacenter?
00HK' s Server uses Linux O/S, located at
Hong Kong's Datacenter, all together equipped with
over 1300Mbps bandwith connected to HKIX、Netplus、UUNET.
We also provide umlimited bandwidth to all out
clients.
Does
00HK provide any trial account?
00HK does not provide any trial account for clients,
but you can try to download a file http://www.00hk.com/speedtest.zip to
test the speed.
What
is the difference between "Domain
Only User"
and "Domain with web-hosting user"?
"Domain Only User" refers to users
who registered their domain name through 00HK but
did not use our web-hosting service."Domain
with web-hosting user" refers to user who registered
their domain name through 00HK and used our web-hosting
service at the same time.
Do
I need to provide a student card for applying
student hosting plan?
No, it is not required.
Are
my price and services I bought in special
offer sustainable?
It
will be sustained usually under most of the circumstances.
Why 00HK?
00HK,
established by a group of network experts, targets
to provide cheap , fast and reliable network services
to personal and company clients. All our technicians
are degree holders. We would kindly help, answer
and solve any questions and problems from clients.
Does
00HK provide any broadband / dial-up services?
We do
not provide any broadband/dial-up services.
Hosting
What
is the data transfer limit?
All hosting plans are without data transfer limitation.
Is
the speed of data transfer related to the price
of the hosting plan?
No, all clients are using similar servers and
have similar data transfer rate.
Forum
is allowed or not?
It is allowed, but remember not to abuse.
(LB5000XP is STRICKLY PROHIBITED).
Chat
Room is allowed or not?
It is prohibited.
Adult
information is allowed or not?
It is prohibited.
Does
00HK allow clients to store, publish or
distribute any multi-media files and software
such as mp3, realplayers?
Yes, if you possessed the copyright and right
from the related authorities.
Can
I make a game site?
Game site using Flash and JavaScript is allowed.
But CGI game site is STRICTLY PROHIBITED.
Do
the hosting plans support
ASP?
No.
Does
00HK support FTP Function?
Yes, of course.
Does
00HK support .htaccess password protect?
Yes.
Do
00HK's hosting plans include a domain registration?
No, but hosting clients can use a discount price
to register a domain.
Does
00HK provide
Telnet or WebMail?
We provide WebMail to the email users, but we
do not provide Telnet access to the clients because
of security reasons.
What
is the Perl, PHP and MySQL version which
00HK uses?
Perl 5, PHP 8.0, MySQL 8.0 or above.
What
is MySQL? Do I need it?
MySQL is one kind of database which is used
online. Database is to store a huge amount of
data in a clear structure which can fasten the data
retrieval. General Website does not need to use such
function except you would install a phpBB forum or
some MySQL programs.
What
is the storage of MySQL?
MySQL storage space is calculated together with
the web space.
How
to upgrade my hosting plan? How much is required?
Existing Clients could contact us for upgrade.
We will inform you the price for upgrade by email.
The upgrade will not have additional charges. After
we received your payment for upgrade, we will make
the upgrade within 1 day accordingly. Since our
webhosting and email service charges yearly, if
you have used our service for 6 months, you only
need to pay the remaining 6 six months' upgrade
fee.
Which version of Java and Tomcat do we use?
Our JVM is running Tomcat 8.0 under Sun JDK
1.8.
Could
I use Jsp/Servlet to connect MySQL database?
Yes, sure.
Email
How
much space for the email account? How is it
calculated?
All new clients could make use of Qmailadmin
which is a web-based email account management
interface to set up quota for each account or share
quota for all accounts.
Old Clients :
Each account will be default as 5MB.If you would like to change the default
settings, please inform us by email. We will change the settings for you within
1 working day.
What
is Forwarders and Autoresponders?
A
forwarder is an email redirect tool that redirects
your emails to another mail account e.g. aaa@hotmail.com.
Each email account could set up its forwarders.
Autoresponders is an automatic email that sends to the sender immediately
to notify him that the email was received.The autoresponder's email is configurable.
What
is POP3 and SMTP?
POP3
: mail.yourdomainname
If
you applied our SMTP server, you may use;
smtp.00hk.com
Otherwise,
you may use the
SMTP
provided by your broadband ISP:
| Netvigator |
(smtp.netvigator.com) |
| Biz Netvigator |
(corpmail1.netvigator.com) |
| I-cable |
(smtp.i-cable.com) |
| Hutchison |
(mail02.hgcbroadband.com
/ mail.on-nets.com) |
| HKBN |
(smtp.hkbn.net) |
| PacificNet |
(smtp.pacific.net.hk) |
| NWT |
(smtp.nwtbb.com) |
Do
I need to pay for exceeding email quota?
No, you don't need pay for over-quota storage. It is because once the
quota is excceded, your account will not receive any email until the quota is enough
to receive new emails. The sender will receive
an email notification that tells the sender about the account over-quota.
Payment
How
to pay?
For payment
method, please refer to here.
How
long will my account activate after the payment?
After payment completes, clients will receive
a email about the account information. The domain
and account will be available to use within 24 to
48 hours in general:
| |
GTLD
/ China Domain
|
Hong
Kong Domain
|
CN
Domain
|
| |
New
Domain
|
Domain
Transfer /
Modify DNS Only
|
New
Domain
|
Modify
DNS Only
|
New
Domain
|
Bank in
ATM /
Credit Card /
in office hours |
2
hours
|
1-2
Working Days
|
4
hours
(only for Mon - Fri and before 5:00pm)
|
1-2
Working Days
|
2-3
weeks
|
Mail Cheque
(do not include postal time) |
1
Working Days
|
1-2
Working Days
|
1
Working Days
|
1-2
Working Days
|
2-3
weeks
|
| Day
Off - Sunday & Public Holiday |
Can
I make the payment online?
Sure,
please check here.
How
to renew my services in 00HK?
When domain come to expire, Keynet notify registrant by email a renewal
reminders serveral times, they are 30, 7 days,
0 day before and 5 days after the expiration
of a domain name.
. Existing clients can follow the payment method
and amount stated in the email to renew their
services before the expiry date.
If
clients would like to upgrade or transfer to
another package, it is required to fill in the
online
application form again and make the payment as
a new application.
Domain
Registration
What
is Sub-domain?
If you domain name is www.test.com, abc.test.com can be one of the sub-domains. This is to divide you website into different divisions in
order to have a better management.
Why
the price of domain registraton is not expensive
as others?
We are one of the resellers of a US Registrar,
thus we can help you to register a domain at a reasonable
price.
Does
the domain I registered belong to me?
Sure, it belongs to you because we use your personal
information to register.
Can
I transfer my domain and hosting to 00HK?
Sure, you can first fill in the application form
online and then you can call us for more details.
How
long does the DNS take to update and propagate
to the Internet?
DNS update takes about 24 - 36 hours.
What
is the domain fee?
The price for
new domain registration and renewal are the same
except specified. Keynet resevered the right to adjust
the domain registration and renewal fee. Please see
the domain registration page of our website.
What
is the domain renewal process?
When domain
come to expire, Keynet notify domain registrant by
email a renewal reminders serveral times, they are
30, 7 days, 0 day before and 5 days after the expiration
of a domain name. It is suggest to make the payment before the expiry day.
If you did not receive renewal reminders, please contact us immediately. If your
domain name has expired, renew it immediately.
Once your domain has expired, it will be in Auto-Renew
Grace Period (for 0-45 days), followed by a 30-day
Redemption Grace Period. At the end of the Redemption
Grace Period, you will not be able to renew your
domain name. Your domain name will be released
for registration by third parties.
Domain names that are in the 30-day
Redemption Grace Period can be redeemed (or
renewed) before the end of the Grace Period.
The fee is
the total of redemption fee plus the number
of years
to be renewed. There are NO REFUNDS on renewals
or redemptions after you make the payment.
Domain after
the redemption period cannot be recovered. For
redemption fee, please ask us because different
Registrars have different redeemption fee.
(Though
this applies to most common TLDs, dot hk, dot
cn domain and some TLDs do not have Redemption
Period
or a different recovery process.)
